When you arrive at your destination, turn off your cell phone, remove your SIM and insert the Conecty SIM.
Activate mobile data and dial #686 to check your assigned number.
Wait three minutes , and you're ready to connect with the world!
You may receive a message requesting to install a profile ; click accept, as this step is part of your phone's data settings.
If the plan you purchased includes minutes to Colombia, follow these steps to dial from the US:
To landlines: 011 + 57 + 60 + city code + landline phone number.
Example: 011 57 604 2222222.
To cell phones: 011 + 57 + cell phone number.
Example: 011 57 300 600 1111
Internet from the moment you land.
📍 Physical SIMs are only available in Colombia.
Our SIMs browse on the networks of T-Mobile, the largest phone and data provider in the US.
5G high-speed internet.
100% guaranteed signal.
Physical SIM card in 3 sizes.
Physical SIM CARD or eSIM (virtual).
You keep the same WhatsApp number.
Includes key for removing the SIM card.
Free from tedious contracts and no surprises on your bill.
We recommend disabling automatic syncing from the various cloud services you may have on your phone to avoid unintentional data usage. These include services like iCloud and Google Cloud.
Drive, Dropbox. Photos, among others.
To check your data usage, you need to reset your usage statistics to the day you leave your home country. Follow the steps below, depending on your operating system.
Settings / Cellular Network / Cellular Data / Scroll to the bottom and click on the Reset Stats option
Learn how to do it step by step with our video tutorial.
by clicking HERE
Settings / Connections / Data usage / Slide and disable the apps that consume data in the background and that you don't want to use up your plan.
Learn how to do it step by step with our video tutorial.
by clicking HERE
🔔 Remember: your phone must be unlocked and compatible with international networks.
📶 Our plans require turning on data roaming for your Conecty SIM/eSIM to connect. Don’t worry, it won’t cost you anything extra.
📞 Not all of our plans include a phone number. Ask our team which ones do.
🗓️ You can buy your plan up to 3 months before your trip.
📲 Your SIM/eSIM doesn’t expire, so you can add more data for future trips within the next 12 months.
🌐 The eSIM QR code can be scanned up to 5 times, as long as it’s on the same device.
Our dedicated support team is here to help. If you have any questions, message us so your Conecty experience goes smoothly. (+57) 3052555249
Have questions before your trip? Here are quick answers to help you understand how your eSIM works and stay connected abroad.
New location – Bogotá: El Dorado Airport, domestic departures area.
Hours:
Monday–Friday: 7:00 a.m.–9:00 p.m.
Saturday: 7:00 a.m.–8:00 p.m.
Sundays and holidays: 8:00 a.m.–6:00 p.m.
Office – Medellín: Calle 6 Sur #43A-96, El Poblado
Hours: 9:00 a.m.–6:00 p.m.
An eSIM (also called a virtual SIM) is the digital version of the traditional SIM card. Instead of a physical card, it uses a chip that's already built into your phone.
Setting up your Conecty eSIM is easy: just scan the QR code we email you. Then, depending on your phone and operating system, follow a few quick steps, like setting the eSIM for data only and choosing whether it's your primary line or your travel line.
Already have your eSIM? Follow our setup guides for eSIM on iPhone and virtual SIM on Samsung.
You can check your data usage in your phone's settings:
iPhone (iOS): Go to Settings > Cellular and scroll down to see which apps are using cellular data. Watch a step-by-step video.
Android: Go to Settings > Connections > Data usage, then tap Mobile data usage to see which apps are using data. Watch a step-by-step video.
Important: For an accurate reading, reset your usage statistics on the day you leave your home country. We also recommend turning off automatic app syncing to avoid unexpected data usage.
- US physical SIM or eSIM: dial #686# and your assigned number will appear on screen.
- Physical SIM for Europe (including Switzerland and Turkey): dial *138# to see your assigned number.
- SIM or eSIM for other destinations: contact our support team and we'll let you know whether your plan includes a phone number.
Traveling with family or friends? If you're in a group or need to connect several devices, make sure you have enough data so you don't run out. Take our quiz to find the right plan for your trip.
Keep in mind that not all of our SIMs and eSIMs support hotspot (data sharing), so be sure to check each product's terms and conditions before you buy.
To share data from your phone, turn on its hotspot:
Android: Go to Settings > Network & internet > Hotspot & tethering. Tap Wi-Fi hotspot, set a network name and password, then turn it on.
iPhone: Go to Settings > Cellular > Personal Hotspot, turn on Allow Others to Join, and set a Wi-Fi password.
Remember: The more devices you connect, the slower your connection will be and the faster you'll use up your data.
No. Messaging and calling apps like WhatsApp and Telegram aren't affected. Depending on your destination, your plan may come with a local number, mainly for receiving calls or signing up for certain apps. Apps linked to your home number will keep working as usual, and this only applies while you're using your Conecty SIM/eSIM.
We want every customer to enjoy a great connection, so our unlimited plans are subject to a Fair Use Policy. If your usage is unusually high, the carrier may temporarily reduce your speed to keep the network running smoothly. Don't worry—your regular speed is restored automatically at midnight (12:00 a.m.).
If you prefer a physical SIM card , we have the perfect option for you. Our SIM cards for the USA ensure uninterrupted connectivity , whether you're exploring Boston's history , enjoying the technology in Silicon Valley , or capturing moments in front of the White House in Washington, D.C.
With our USA SIM Card , you'll have access to data, calls, and messages at all times, even in the most remote places in Alaska or during your visit to the theme parks in Orlando, Florida .
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