📩 Instant confirmation: you’ll get an email with your order summary and all your plan details.
📲 Your eSIM in minutes: we’ll send your QR code by email and WhatsApp.
🗺️ Hassle-free guide: we’ll send you super simple instructions to set up your phone in under 2 minutes.
🎧 24/7 support: get direct access to our support team for any questions before or during your trip.
🛬 Zero stress in the air: no more hunting for SIMs at the airport. Everything is ready before takeoff.
🌍 Internet from the moment you land.
⚡ Buy and activate instantly, wherever you are.
📲 Multiple profiles with different numbers and data plans on one device.
🚀 High-speed 5G internet.
📶 Reliable signal wherever you go.
💬 Keep your same WhatsApp number.
🧾 No contracts and no surprises on your bill.
To avoid using data by accident, we recommend turning off automatic sync for cloud services on your phone, such as iCloud, Google Drive, Dropbox, Photos, and others.
To track your data usage, reset your usage statistics on the day you leave your home country. Follow the steps below for your operating system.
Settings / Cellular / Cellular Data / Scroll to the bottom and tap Reset Statistics.
Watch our step-by-step video tutorial here.
Settings / Connections / Data Usage / Scroll down and turn off background data for any apps you don’t want using your plan.
Watch our step-by-step video tutorial here.
🔔 Remember: your phone must be unlocked and compatible with international networks.
📶 Our plans require turning on data roaming for your Conecty SIM/eSIM to connect. Don’t worry, it won’t cost you anything extra.
📞 Not all of our plans include a phone number. Ask our team which ones do.
🗓️ You can buy your plan up to 3 months before your trip.
📲 Your SIM/eSIM doesn’t expire, so you can add more data for future trips within the next 12 months.
🌐 The eSIM QR code can be scanned up to 5 times, as long as it’s on the same device.
Our dedicated support team is here to help. If you have any questions, message us so your Conecty experience goes smoothly. (+57) 3052555249
Have questions before your trip? Here are quick answers to help you understand how your eSIM works and stay connected abroad.
New location – Bogotá: El Dorado Airport, domestic departures area.
Hours:
Monday–Friday: 7:00 a.m.–9:00 p.m.
Saturday: 7:00 a.m.–8:00 p.m.
Sundays and holidays: 8:00 a.m.–6:00 p.m.
Office – Medellín: Calle 6 Sur #43A-96, El Poblado
Hours: 9:00 a.m.–6:00 p.m.
An eSIM (also called a virtual SIM) is the digital version of the traditional SIM card. Instead of a physical card, it uses a chip that's already built into your phone.
Setting up your Conecty eSIM is easy: just scan the QR code we email you. Then, depending on your phone and operating system, follow a few quick steps, like setting the eSIM for data only and choosing whether it's your primary line or your travel line.
Already have your eSIM? Follow our setup guides for eSIM on iPhone and virtual SIM on Samsung.
You can check your data usage in your phone's settings:
iPhone (iOS): Go to Settings > Cellular and scroll down to see which apps are using cellular data. Watch a step-by-step video.
Android: Go to Settings > Connections > Data usage, then tap Mobile data usage to see which apps are using data. Watch a step-by-step video.
Important: For an accurate reading, reset your usage statistics on the day you leave your home country. We also recommend turning off automatic app syncing to avoid unexpected data usage.
- US physical SIM or eSIM: dial #686# and your assigned number will appear on screen.
- Physical SIM for Europe (including Switzerland and Turkey): dial *138# to see your assigned number.
- SIM or eSIM for other destinations: contact our support team and we'll let you know whether your plan includes a phone number.
Traveling with family or friends? If you're in a group or need to connect several devices, make sure you have enough data so you don't run out. Take our quiz to find the right plan for your trip.
Keep in mind that not all of our SIMs and eSIMs support hotspot (data sharing), so be sure to check each product's terms and conditions before you buy.
To share data from your phone, turn on its hotspot:
Android: Go to Settings > Network & internet > Hotspot & tethering. Tap Wi-Fi hotspot, set a network name and password, then turn it on.
iPhone: Go to Settings > Cellular > Personal Hotspot, turn on Allow Others to Join, and set a Wi-Fi password.
Remember: The more devices you connect, the slower your connection will be and the faster you'll use up your data.
No. Messaging and calling apps like WhatsApp and Telegram aren't affected. Depending on your destination, your plan may come with a local number, mainly for receiving calls or signing up for certain apps. Apps linked to your home number will keep working as usual, and this only applies while you're using your Conecty SIM/eSIM.
We want every customer to enjoy a great connection, so our unlimited plans are subject to a Fair Use Policy. If your usage is unusually high, the carrier may temporarily reduce your speed to keep the network running smoothly. Don't worry—your regular speed is restored automatically at midnight (12:00 a.m.).
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