Before starting the installation process, keep in mind that you must be connected to a stable Wi-Fi network (you cannot be connected to another phone's network in "internet sharing" mode) and your device cannot be in airplane mode.
Check that your phone is compatible with eSIM technology.
Check your email, the same one you provided during the purchase process. There you will find the QR code (eSIM) and instructions for use.
Scan the code from your phone and get ready to follow the installation and activation steps.
Select the new Conecty eSIM as your default. You're now ready to browse.
The eSIM can only be installed once; if you remove it from your device, you will not be able to install it again.
Internet from the moment you land.
Buy and activate instantly from wherever you are.
Multiple profiles with different numbers and data plans on the same device.
High-speed 4G LTE internet.
100% guaranteed signal.
You keep the same WhatsApp number.
Free from tedious contracts and no surprises on your bill.
We recommend disabling automatic syncing from the various cloud services you may have on your phone to avoid unintentional data usage. These include services like iCloud and Google Cloud.
Drive, Dropbox. Photos, among others.
To check your data usage, you need to reset your usage statistics to the day you leave your home country. Follow the steps below, depending on your operating system.
Settings / Cellular Network / Cellular Data / Scroll to the bottom and click on the Reset Stats option
Learn how to do it step by step with our video tutorial.
by clicking HERE
Settings / Connections / Data usage / Slide and disable the apps that consume data in the background and that you don't want to use up your plan.
Learn how to do it step by step with our video tutorial.
by clicking HERE
🔔 Remember: your phone must be unlocked and compatible with international networks.
🛑 If you’re traveling to Turkey, install your eSIM QR code before your trip. By law, new eSIMs can’t be installed inside the country.
📶 Our plans require turning on data roaming for your Conecty SIM/eSIM to connect. Don’t worry, it won’t cost you anything extra.
📞 Not all of our plans include a phone number. Ask our team which ones do.
🗓️ You can buy your plan up to 3 months before your trip.
📲 Your SIM/eSIM doesn’t expire, so you can add more data for future trips within the next 12 months.
🌐 The eSIM QR code can be scanned up to 5 times, as long as it’s on the same device.
📋 A fair use policy applies.
Our dedicated support team is here to help. If you have any questions, message us so your Conecty experience goes smoothly. (+57) 3052555249
Have questions before your trip? Here are quick answers to help you understand how your eSIM works and stay connected abroad.
New location – Bogotá: El Dorado Airport, domestic departures area.
Hours:
Monday–Friday: 7:00 a.m.–9:00 p.m.
Saturday: 7:00 a.m.–8:00 p.m.
Sundays and holidays: 8:00 a.m.–6:00 p.m.
Office – Medellín: Calle 6 Sur #43A-96, El Poblado
Hours: 9:00 a.m.–6:00 p.m.
An eSIM (also called a virtual SIM) is the digital version of the traditional SIM card. Instead of a physical card, it uses a chip that's already built into your phone.
Setting up your Conecty eSIM is easy: just scan the QR code we email you. Then, depending on your phone and operating system, follow a few quick steps, like setting the eSIM for data only and choosing whether it's your primary line or your travel line.
Already have your eSIM? Follow our setup guides for eSIM on iPhone and virtual SIM on Samsung.
You can check your data usage in your phone's settings:
iPhone (iOS): Go to Settings > Cellular and scroll down to see which apps are using cellular data. Watch a step-by-step video.
Android: Go to Settings > Connections > Data usage, then tap Mobile data usage to see which apps are using data. Watch a step-by-step video.
Important: For an accurate reading, reset your usage statistics on the day you leave your home country. We also recommend turning off automatic app syncing to avoid unexpected data usage.
- US physical SIM or eSIM: dial #686# and your assigned number will appear on screen.
- Physical SIM for Europe (including Switzerland and Turkey): dial *138# to see your assigned number.
- SIM or eSIM for other destinations: contact our support team and we'll let you know whether your plan includes a phone number.
Traveling with family or friends? If you're in a group or need to connect several devices, make sure you have enough data so you don't run out. Take our quiz to find the right plan for your trip.
Keep in mind that not all of our SIMs and eSIMs support hotspot (data sharing), so be sure to check each product's terms and conditions before you buy.
To share data from your phone, turn on its hotspot:
Android: Go to Settings > Network & internet > Hotspot & tethering. Tap Wi-Fi hotspot, set a network name and password, then turn it on.
iPhone: Go to Settings > Cellular > Personal Hotspot, turn on Allow Others to Join, and set a Wi-Fi password.
Remember: The more devices you connect, the slower your connection will be and the faster you'll use up your data.
No. Messaging and calling apps like WhatsApp and Telegram aren't affected. Depending on your destination, your plan may come with a local number, mainly for receiving calls or signing up for certain apps. Apps linked to your home number will keep working as usual, and this only applies while you're using your Conecty SIM/eSIM.
We want every customer to enjoy a great connection, so our unlimited plans are subject to a Fair Use Policy. If your usage is unusually high, the carrier may temporarily reduce your speed to keep the network running smoothly. Don't worry—your regular speed is restored automatically at midnight (12:00 a.m.).
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